Resident Issue & Complaint Log

Board members and MT Properties Group only

This page is the board's central hub for tracking resident complaints and community issues.

Quick actions

How this works

1. An issue comes in. A resident calls, emails, or stops you in person with a concern about the community.
2. Log it within 24 hours. Click Log a new issue and complete the short form. Submissions flow automatically into our shared tracking sheet, so no two of us will overwrite each other's entries.
3. Handle or hand off. Some issues can be addressed directly by a board member. Others should be routed to MT Properties Group, the landscaping committee, or another appropriate party. Record the handler's initials in the form.
4. Close the loop. Once the issue is resolved, open the full log, add resolution notes, check the Resolved? box, and enter the close date.

Principles for good logging

• Describe incident objectively.
• For urgent or emergency issues — burst pipes, fire risk, fall hazards, anything where waiting could cause harm or damage — contact MT Properties Group first.
• Treat the log as confidential.